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A recent post on the Baldrige Blog showcases Turner Broadcasting Systems' journey. Paige Lillard, vice president of Business Excellence at Turner, made several interesting observations.
“What the framework does for senior leaders,” Lillard says, “is it takes the myriad issues and things on their minds, on their plates—the plates that they have to constantly keep spinning—customer needs, employee needs, and new technology changes—all of the pressures that without a systems approach are hard to keep straight in your head. The framework gives leaders the peace of mind that with their leadership team they have looked at multiple angles and have a realistic plan to achieve it. Even if a long-term plan is put into place, senior leaders can have the peace of mind that ‘we’re covered.’ [With the framework], we know we have a place to make changes, incorporate smart risk taking, and make situations better. Things have been thought of in a systematic way, and the people who work for them are on board. People know where they’re going. The framework offers senior leaders peace of mind. I certainly wouldn’t want to lead without it.”
Lillard says as a Criteria framework practitioner, she believes that it applies to every organization “because it’s all about humans and
- how humans work:
- how they lead,
- how they process information,
- how they want to have meaningful work,
- how they want to be part of things,
- how they want to see success.”
The Criteria encompass “human conditions no matter the culture,” she added. The Criteria’s focus on continuous improvement helps organizations “consider what’s around the corner . . . not resting on your laurels if you are doing well.”
Is you are interested in reading the entire blog, here is the link:
http://nistbaldrige.blogs.govdelivery.com/2013/01/08/plates-still-spin-but-senior-leaders-find-peace-of-mind/
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