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The University of Tennessee

UT/Institute for Public Service



Wednesday, December 22, 2010

Merry Christmas, Happy Holidays and Happy New Year!!!

As the holiday season approaches, we have much to celebrate.

IPS has had an outstanding year! We have weathered the economic storm reasonably well. Every employee continues to work hard for our customers. Our customers and stakeholders continue to support us as much as ever.

We've had a tremendous amount of change in the last year - from the tragic death of Karen Holt to new leadership in several agencies. We are on a path forward that could not make me prouder of this organization.

Thank you for all you have accomplished in 2010. Have a safe and restful time off from work. I look forward to an exciting 2011!

Monday, December 20, 2010

Leadership Secrets of Santa Claus

This fun book from "Walk the Talk" gives us 8 lessons that relate to our work:

1. Build a wonderful workshop
2. Choose your reindeer wisely
3. Make a list and check it twice
4. Listen to the elves
5. Get beyond the red wagons
6. Share the milk and cookies
7. Find out who's naughty and nice
8. Be good for goodness sakes

If these lessons peak your interest, ask one of the Leadership Academy participants to borrow their copy.

Wednesday, December 15, 2010

Leadership

Great leadership usually starts with a willing heart, a positive attitude, and a desire to make a difference. by Mac Anderson

We have tremendous leaders throughout IPS. You don't need a specific title to be a leader. Actions and reactions show your leadership.

Thank you to all staff who have demonstrated leadership during 2010. I look forward to seeing and hearing it throughout 2011.

Monday, December 13, 2010

Cubicle Etiquette 101

MTAS Executive Director Steve Thompson recently posted this article in a communications update to staff. I thought it was worth passing on!

Cubicle Etiquette 101

By Eileen Mole, promoted by Society for Human Resource Management at
http://www.examiner.com/workplace-in-cleveland/cubicle-etiquette-101


Since cubicles were designed to maximize space and provide a semi-private office workspace for employees,etiquette for such space can sometimes be a gray area since cubicles lack doors. Furthermore, it is critical that cube dwellers develop a healthy respect for their coworkers. Robert-Half, one of the world's largest recruiting firms, developed ten tips for cubicle etiquette and it is a great reminder to help all of us be aware of those around us and build strong bonds and foster productivity when working with colleagues in close quarters.


1. Be a courteous guest.
You'd never barge into another person's house unannounced so pretend that cubicles have front doors. Knocking gently on the side of the entrance allows the individual to signal whether he/she can afford to be disturbed at the moment. Showing that you respect others' time and privacy, and people will return the favor.

2. Use your "library voice."
In today's deadline-driven workplace, professionals must be able to concentrate on completing tasks without the constant fear of distraction. Whenever possible, use a quiet tone so you don't disrupt others.

3. Curb casual conversation.
While socializing in the office is natural and a great way to build camaraderie with co-workers, not everyone may want to know about the strange blind date you had last night. It's unprofessional and unproductive to spend more than a few minutes talking about your personal life during office hours.

4. Stay home with the sniffles.
Suffering from an awful cold or flu? Do yourself -- and your co-workers -- a favor by staying home until you feel better. If you absolutely must come to work, be considerate and cautious when using communal office equipment. For instance, if you use the photocopier, clean it off with a disinfectant wipe.

5. Have good scents.
Be mindful of your neighbors' noses before you let your tuna casserole waft through the office. Your co-workers may not share your love of Calvin Klein cologne or cranberry-scented candles, either.

6. Ask before borrowing.
Some people are protective of their office supplies. Respect that. Always ask for permission prior to using someone's stapler or raiding a co-worker's supply of paper clips. What may seem like no big deal to you could be regarded as bothersome or disrespectful to others.

7. Avoid decor disasters.
Individuality is the spice of life. But err on the side of caution when decorating your workspace. For instance, don't put up potentially offensive calendars or political posters that may alienate others. Also, think twice before posting that
beach picture from your Cancun vacation.

8. Hit the right tune.
You may work best when the music's blasting. But that doesn't mean everyone shares the same strategy. Wear headphones whenever you listen to CDs or the radio. And be sure not to sing or hum along to the chorus; save those melodies for your morning shower.

9. Avoid phone faux pas.
If you must leave your cell phone on during work hours, make sure that it is always with you and you have a standard, professional-sounding ringtone. Your neighbors might not appreciate being startled by "Dancing Queen" every 20 minutes.

10. Be friendly.
In today's fast-paced business environment, we sometimes forget the basics of professionalism. When you are away from your cube and pass someone in the hall, say hello whether they are a friend or stranger. You both work for the same organization and you never know whose assistance you might need some day. Remember that being a good neighbor is just as important on the job as it is at home. Exhibiting courtesy, tact and empathy in the workplace will help you build productive relationships and camaraderie with colleagues.

Wednesday, December 8, 2010

Your Future

Occasionally I come across a quote that I feel compelled to share. I found this in an article recently. Don’t you just love it?


"The future isn't just a place you'll go, it's a place you will invent. Your ability to shape your future depends on how well you communicate where you want to be when you get there. When ideas are communicated effectively, people follow and change. Words that are carefully framed and spoken are the most powerful means of communication there is."

Nancy Duarte is author of "Resonate: Present Visual Stories That Transform Audiences" and CEO of Duarte Design in Silicon Valley.

Monday, December 6, 2010

"Your Success GPS"

Keys to Being a Top Performer

There are three things essential for becoming an outstanding performer:.


1) You have to remain technically competent. The half-life of knowledge gets shorter every day. Become a lifelong learner to remain technically competent throughout your career.

2) You need to set and achieve high goals. Set milestones to help you keep on track with your goals. Focus on your goals every day. Do at least one thing every day that moves you closer to accomplishing each of your goals.

3) You need to be well organized. Manage your time, stress, workspace and lifestyle well.

by Bud Bilanich, The Common Sense Guy

Wednesday, December 1, 2010

Happiness


It's up to us to determine our happiness.

No one else is in charge. No one else is to blame. No one else gets the credit.

Our happiness is tied to our willingness to be responsible for our own moods. That’s a certainty — one of few in this life.

from Karen Casey

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Institute for Public Service
105 Student Services Building
Knoxville, TN 37996
Phone: (865) 974-6621