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The University of Tennessee

UT/Institute for Public Service



Monday, December 3, 2012

Congratulations for Baldrige Success!


Congratulations to all IPS agencies for achieving Level Two in the state Baldrige application process. I look forward to reviewing the feedback reports and understanding how we can improve as an organization.

As we continue our Baldrige journey, it might be helpful to read how other organizations in the education sector have approached the criteria. Below is a web link to an article about the education criteria. Within the article is a link to previous national Baldrige winners in this sector.

Of note are the benchmark organizations that some of them used - not one organization, but several organizations who were doing things really well in particular areas like customer service or employees relations.

http://nistbaldrige.blogs.govdelivery.com/2012/11/29/baldrige-in-education-roots-and-reasons-for-hope/

Keep up the great work!

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Institute for Public Service
105 Student Services Building
Knoxville, TN 37996
Phone: (865) 974-6621