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Tuesday, July 6, 2010

Ever make an unpopular decision?

Being a manager or leader is tough work. One of the most challenging parts of the job is making decisions that are unpopular or, in some cases, down right hated!

The release of the "IPS Vehicle Task Force" report was one of those tough decisions. The IPS leadership team has struggled with the issue for years. Many employees felt the current practices were "unfair". Some employees were getting a "free ride", so to speak, and others were being "nickeled and dimed." There was to be no happy ending to this dilemma.

However, as a leadership team, it was time to step up and make a "final" decision. It is in the best long-term interest of the institute to have a fair and equitable policy for ALL employees, not just a select few. As I said in my email release of the report, it won't be an easy transition for some employees, but we are committed to making it as painless as possible.

Click here to read the full report.

I've received only one piece of feedback so far, but I expect more as we work through the transition. I hope that each employee will consider the policy in light of what recommendation you might make to one of your customers if they were in a similar situation.

Yes, leadership is in deed tough work.

Lee Iacocca said, "If I had to sum up in one word what makes a good manager, I'd say decisiveness. You can use the fanciest computers to gather the numbers, but in the end you have to set a timetable and act."

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Institute for Public Service
105 Student Services Building
Knoxville, TN 37996
Phone: (865) 974-6621