Why Baldrige?

At a recent Baldrige conference one of the Excellence Award winners from an educational institution in Wisconsin answered the question - why did she choose to use Baldrige for her organization?

Here's text from her presentation:

She offered these answers to the question, Why Baldrige?

· “Because before we used [the Baldrige Criteria], we were hard-working, but now we’re more effective and efficient.”

· “Because [Baldrige] allowed us to leverage our strength in planning and get better to reach new heights of achievement.”

· “Because [Baldrige] allows us to make sure that we are using results to drive improvement.”

· “Because by using a systematic approach, we became more innovative.”

Any organization should aspire to be efficient, effective, improvement focused and innovative. I sure want IPS to be that type of organization!