More on Change is Good

Anderson and Feltenstein say we must remove remove barriers. We must remove outdated systems, outdated procedures, and/or outdated people. It is easy to continue doing things because we always have rather than to take the time to question why. Of course we must follow state law and university polices and procedures, but even those are subject to change when a good case can be made. When was the last time you asked why?

They also suggest we should simplify our message. That means encapsulating complex ideas and presenting them in concise, compelling fashion. Charles Mingus says, "Making the simple complicated is commonplace; making the complicated simple, awesomely simple -- that's creativity." Are you being creative?

Anderson and Feltenstein say lead with speed! Inertia, if you don't act quickly, will stop you in your tracks, they say. We get comfortable with the way things are and don't get motivated to change them after a while. Speed helps identify short term wins. Darrel Royal says, "Luck follows speed." How quickly do you change?

They also suggest that we should let our customers call the shots. As I stated in an earlier blog, we pride ourselves on customer service. Do we really listen or, because we've been at this business for so long, do we assume we know what they want and need?

Let your actions speak, say Anderson and Feltenstein. You can't teach culture. You have to live it. You have to experience it. You have to share it. You have to show it. Does our culture reflect our focus on customer service?

More to come....