The Top Ten List - Performance

I cut this piece from a newspaper many years ago and didn't keep the source. I believe it was from the American Society for Public Administration. If anyone recognizes it, let me know. It relates to performance measurement.

The Top Ten List

1. Gain top leadership support; it helps if there is a 'burning platform' for change.
2. Measure the right things - things that customers, stakeholders and employees find value in - not everything.
3. Create a governance process that engages key stakeholders.
4. Design the system to follow the actual work of the organization.
5. Start development of measures at both the top and the bottom of the organization and cascade them in both directions.
6. Create a communications campaign that explains how a scorecard both reflects and drives a focus on mission.
7. Align systems: tie them to the organization's planning, measurement, and budget cycles.
8. Insure the credibility of the process and honesty in reporting.
9. Create transparency of information that is as real-time as possible; this is key to its credibility and usefulness to both senior and front line managers.
10. Align incentives: link rewards to performance through effective evaluation and performance appraisals.

Through our advisory committees, strategic planning process, implementation teams, and performance measures, we are using these strategies to make IPS a stronger organization. These strategies also work for our customers, don't you think?