More on Baldrige Express

Among the 175 pages of data we have the top five strengths and the top five opportunities for improvement.

Top 5 Strengths

*Performance measurement: selecting measures and collecting data to track daily operations and overall organizational performance

*Building a customer culture: ensure a consistently positive customer experience and contribute to customer engagement

*Workforce climate: provide benefits and services and create a safe, secure, and healthful work environment

*Strategy development process: developing strategic plans

*Vision, Values, and Mission: personally promoting a climate for legal and ethical behavior


Top 5 Opportunities for Improvement

*Analysis and use of customer data: determining customer groups and segments

*Emergency Readiness: preparing the work system and the workplace for emergencies and disasters

*Workforce Enrichment: performance management system to support high performance work and workforce engagement

*Vision, Values and Mission: sustaining the organization through innovation, learning, organizational agility, and developing leaders

*Communications and Organizational Performance: effectively communicating, engaging, and encouraging workers to take action to improve performance and create customer value

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The performance evaluation team will use these ten items as the jumping off point to start the plan for improvement. Thanks for all the feedback!