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Wednesday, July 30, 2014

Act Like An Entrepreneur Inside Your Organization

IPS is full of entrepreneurs, we just don't think of ourselves that way. I love the post from the Harvard Business Review.

Act Like an Entrepreneur Inside Your Organization

 

We often find ourselves engaged with members of large organizations on questions of how to be more innovative and entrepreneurial. In virtually every case we hear something like this:
“I have an idea for a new product (or process, system, program, etc.). I’m not dead certain it can be pulled off, but if it could, it can have a significant impact on the business. It’s not within the day-to-day scope of my job and I certainly don’t want to put myself or the company at significant risk, but it would be a shame if I didn’t try to move the idea forward somehow. How do I do this within a pretty traditional organization?”

We have come to call these kinds of managers “entrepreneurs inside” because though they work within an established organizational context, like entrepreneurs, they have ideas that upset the status quo. And like entrepreneurs, these entrepreneurs inside face a substantial set of risks—even though organizations are calling for more creativity, more innovation, and more entrepreneurial behavior from employees.

To help, experts have rushed in with diagnostic tools and organizational methodologies designed to “unlock” these desired behaviors. Jennifer Prosek catalogs a number of these approaches in Army of Entrepreneurs. But we and others see little evidence of substantive change. 85% of the respondents to an Accenture survey reported that “employee ideas are mostly aimed at internal improvements rather than external ones.” In fact the average life of S&P 500 organizations continues to shrink from 67 years in the 1920s to just 15 years today, according to Professor Richard Foster from Yale University, as do the number of world-changing ideas emerging from them. Our notions of sustainable competitive advantage are truly challenged.

So how can companies get more entrepreneurial behavior from employees, and how can entrepreneurs inside act on their ideas, while minimizing risk to themselves and to their organizations?

To that end, and based on studies of entrepreneurs both inside and out, we have created a set of four simple steps for taking effective entrepreneurial action within an organization (or for managing your entrepreneurs inside).

These steps do, in fact, provide more opportunities for “entrepreneurs inside” to test and start more ideas and, by extension, to increase the likelihood of organization improvement.
First, it all starts with Desire. If you are going to start some sort of improvement effort you must want to do it. Without personal motivation to take any step into the unknown, no matter how small, there is no possibility for success. Curiosity is sufficient but if it’s “just a good idea” that you don’t personally care about, stop wasting your time and those around you by considering it any further.

Then ask “What am I willing to invest to take the first step?” Successful entrepreneurs generally don’t try to calculate what they will ultimately get from their efforts, and instead ask “What can I afford to lose” if the next step doesn’t turn out as expected. Given the uncertainty inherent in their work this “acceptable loss” frame of reference represents a powerful offset to the traditional notions of “expected return” that stop most efforts before they ever begin.

External entrepreneurs consider money, time, opportunity cost, etc. as the primary categories for consideration alongside the intensity of their desire in determining whether or not to take the first step. It is quite different for entrepreneurs inside where the most significant investment (and risk) criteria they consider is their social standing and relationship capital within the organization. Their peers and their immediate boss become the important gatekeepers to the first step. We find ourselves working with entrepreneurs inside to address these social capital issues in exactly the same way we have advised traditional entrepreneurs to manage their financial risks.

And then “Who can I bring along with me?” External entrepreneurs are constantly making deals for free or low-cost assets and resources. Entrepreneurs inside do likewise but they are also acutely looking for employee partners and supportive bosses (or at least passive ones) as they build a marketplace and political support for their evolving idea. This internal network consists of both emotional and physical support. You want enough to get started given your investment analysis and an orientation toward building as you further your efforts against the idea.

Now it is time to Act. Remain open to what happens and its implications for your next step and then immediately build your next step on what you learned and the result you just achieved. This Act-Learn-Build cycle is the proven and safe recipe for entrepreneurial success. Form the habit of acting your way into the future with low-cost, low-risk steps using the means you and your network have readily at hand. Over-planning and over-thinking are not nearly as effective. External entrepreneurs are often supported by the discipline of staged venture capital for this work. Entrepreneurs inside instead use their emergent networks to explore their learning and build support for what comes next.

These simple steps have worked for others and for many of the people we’ve worked with inside organizations, and should help you address the question of how to get started.

Friday, July 18, 2014

Voting - Our Duty as a U.S. Citizen


Early voting starts today. Please exercise your right to vote.




Thursday, July 17, 2014

Congratulation IPS Award Winners!



Congratulations to those recognized with awards and scholarships during last week's annual conference. They were:
 
Mary and Jack Jinks Scholarship:
Katie Shoup
David Chlarson
Blake Stoker
Jim and Marie Murphy Scholarship:
Amy Mills
Faculty Excellence Award:
Dr. Murray Marks, UT Knoxville
Horizon Award:
Jessie Stooksbury, Central Office
Mike Galey, CTAS
Dennis Wolf, MTAS
Five Franklins:
Donna Bridges, CIS
Gary Hayes, CTAS
Lisa Shipley, MTAS
Beacon Award:
Sherri Brown, MTAS
Pinnacle Award:
Doug Bodary, CTAS
Project of the Year:
Nissan Supply Chain Initiative, CIS
Collaboration of the Year:
UPF Training, CIS
Tom and Diane Ballard Award:
Doug Brown, MTAS
Robert S. Hutchison Award:
Robin Roberts, CTAS
Vice Presidential Citation:
Tennessee Certified Economic Development Program, CIS
Vice Presidential Citation:
IMCP DRIVE! for the Future
 
 

Wednesday, July 9, 2014

Innovation versus Continuous Improvement


I recently read the blog post below from Harry Hertz, a Baldrige guru. But, it gave me pause to think, can we be innovative in a culture of continuous improvement?  I think we can. But are we?



Improvement and Innovation

Posted by Harry Hertz, the Baldrige Cheermudgeon

I have found myself in numerous conversations lately about continuous improvement and innovation
innovation. Is there a difference between the two concepts? Is the distinction important? While the lines between improvement and innovation might blur, I think there are conceptual differences that are important and worth understanding. Innovation is about breakthrough change or discontinuous improvement. Improvement, as generally referenced, is about continuous improvement, doing the same thing better, faster, cheaper with less waste. Innovation is about disrupting the existing process or product and conceiving or re-conceiving from the start.

Improvement is about higher levels of performance; innovation is about new dimensions of performance. Improvement processes generally yield positive results. Innovation processes might result in success. Innovation involves risk-taking. Innovation decisions are generally strategic, aligned with organizational planning. Innovation attempts will sometimes result in failure. That potential should be recognized at the outset and lack of success should be rewarded for the attempt, not punished for the failure.

In most organizations, improvement activities are locally chartered, might require some managerial approval, but rarely require senior leadership involvement.

Innovation is more challenging. Senior leaders must set the supportive environment, encourage outside-the-box thinking, reward success and failure, participate in decisions about which intelligent risks to pursue, and make the resources (people, time, and funding) available to support innovation projects.

Henry Ford Health System (HFHS), a 2011 Baldrige Award recipient, considers innovation to be one of its core competencies. HFHS strives for innovations in four areas: clinical research and technology, facilities, services and access points, and processes. Innovations have included health kiosks in community faith-based organizations and demonstration kitchens in the hospital where patient’s families can learn healthy cooking.

Cargill Kitchen Solutions (formerly Sunny Fresh Foods), a two-time Baldrige Award recipient, defines two types of innovation: customer focused innovation and high performance innovation. Customer focused innovations involve converting knowledge and insight into new customer products and services. High performance innovations involve converting knowledge and insight into new processes that help create distinctive value, competitive advantage, and profitable growth.
HFHS sums it all up with two equations: ideas + execution = innovation, and innovation + accountability = sustainable growth.

What is your organization doing to achieve sustainable growth?
 

Monday, July 7, 2014

TML Risk Pool Gift to Benefit MTAS Library

The TML Risk Pool recently announced a gift to MTAS in memory of long-time Pool attorney Robert Watson. Robert passed away in the spring after a very short bout with cancer. He was beloved by many across the state. Dawn Crawford, Pool President/CEO, wanted to ensure a lasting memory of Robert.

The Pool's gift will name the MTAS library the Robert Watson Municipal Library Collection and will also provide funding for a seating area near the library in his honor. All this will happen at the new facility on University Avenue when we locate there in the fall.

We have promised Dawn, her colleagues, and Robert's family that we will host a dedication ceremony once the area is complete so that they can be a part of this legacy.

Stay tuned for updates on the event.

Wednesday, July 2, 2014

MTAS Advisory Committee

Jim Thomas recently hosted the MTAS Advisory Committee meeting during the TML conference in Chattanooga. The Advisory Committee is an important feedback mechanism because they represent our customers and "boots on the ground" so to speak.

The June meeting is primarily time for a general update of what's going on around MTAS. The fall retreat, this year scheduled October 23-24 at Fall Creek Falls, involves more interaction, discussion and feedback.

Among the update topics on the agenda were:
  • MTAS staffing is at 51 FTE's with two vacancies.
  • Public Service interns placed since May 2013 number 38 with 14 "in the field" this summer.
  • MTAS endowment funds continue to grow and Jim is seeking ways to enhance them.
  • The budget is approved and mid-year adjustments will correct for changes in allocation.
  • The Baldrige Level 3 application will be filed in July.
  • MTAS offices will move to University Avenue in the fall.

Each Program Manager present also made a presentation on current events in his/her area. Advisory committee members were very complimentary of MTAS' work.

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Institute for Public Service
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