Posted by Dawn Marie Bailey
I’m always interested in the many ways that the Criteria for Performance Excellence are being used around the world. For example, Dr. Kulari Lokuge, in the Faculty of Business at Charles Sturt University in Australia, uses the
Baldrige Education Criteria for Performance Excellence for the
development and delivery of e-learning, carrying out this research with Professor Mike Keppell.
The Education Criteria allow educators to interconnect processes for e-learning, she says, which allows the educators to focus on all aspects of the total project while also managing the project in a holistic way. “Identification of different areas, stakeholders, and needs analysis, all while sharing the knowledge, has been a huge benefit,” she says.
Lokuge says the Education Criteria also guided her to align organizational goals with project objectives. Her stakeholders are seeing the positive outcomes, she says.
Lokuge says that there is a great interest in e-learning today, especially because it allows professors to try new education delivery models. “With the changes in the education sector, to move forward, I investigated and evaluated new strategies, models, and tools, and [the Baldrige Education Criteria were] selected as the most suitable model for this purpose. The areas investigated and addressed in the Criteria support the performance of e-learning resource development and delivery projects. [They] address all key areas an educational institute considers while excelling to provide better learning experiences to students,” she says.
Because the Baldrige Education Criteria have a student, stakeholder, and market focus and incorporate leadership; strategic planning; measurement, analysis, and knowledge management; a focus on faculty and staff; a focus on operations; and organizational performance results, she says they are well suited to the education industry. The Education Criteria assist educators in building “relationships within the different processes to reach the end goal,” she says.
Lokuge recommends the Baldrige Education Criteria for small-scale projects or for improvement within whole institutes: “the Education Criteria are easy to use and embed to existing other models, tools, and procedures.” She adds that she also used the Education Criteria model to implement a project, funded by the Asian Development Bank and an educational institute in Sri Lanka, named Informatics Institute of Technology.
What ways have you found to use the Criteria model?
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